Support

Support

When your purchased SureKap equipment ships our relationship does not end. You can count on SureKap to support you and your investment with the aim of reducing any downtime on your line. We're always available to offer our customers an array of support options whether it's setup, technical, replacement parts or new equipment sales.

 

Technical Support

In need of technical support or have questions about your SureKap equipment? We welcome your call to our GA manufacturing location at 770-867-5793. Normal business hours are 8:30 am - 5:00 pm EST, Monday through Friday.

Each day, our highly-qualified and skilled Technical Support Representatives are on hand to help troubleshoot, problem solve and keep your line up and running. You'll be glad to know we maintain a detailed database of information and images (including electronic CAD files) and an extensive inventory of parts for every machine built by SureKap.

Parts

Don't lose valuable production time waiting for replacement or change parts. You have access to SureKap's huge inventory of parts. Whether you wish to order by part number or description we're ready to help determine the right part for your equipment. Most orders are shipped complete and available for next day arrival. When you need parts assistance call us at 770-867-5793.

Sales/Consulting

When ready to add on to your production line, please contact the experienced and knowledgeable SureKap sales department at 770-307-4755. If you prefer, contact the staff by email at sales@surekap.com. The team is well prepared to help you determine the right machine(s) for your production needs.

All SureKap packaging equipment includes a one-year warranty on non-wear parts.

Extended warranties are also available.

FAQ

How can I determine the best SureKap machine for my needs?
Although all SureKap equipment is designed to be flexible, you will want to consult with a SureKap associate to insure the best fit for your particular project. You are welcome to either:
  1. Submit the online quotation request form on this website or
  2. Simply call 770-307-4755 to speak directly to a SureKap associate who will guide you through the selection process.
Based on the particulars of your project, SureKap will find the machine that offers the most flexibility, ease of changeover, and value for your equipment needs.
How do I get pricing for the equipment?
Your SureKap associate will be glad to provide you with a preliminary quotation based on the information you provide from the online quotation request form or during your telephone discussion with the associate. This quotation will be subject to sample and completed data sheet approval. In order to provide you with the most accurate pricing, we always prefer to have samples of the caps, containers, and product prior to providing a quotation for a project. Based on our extensive experience with a wide variety of applications, we can usually provide a quotation based on a sample set of approximately 2-3 of each bottle and cap along with a small sample of product. For evaluation purposes, samples should be sent to: SureKap Inc, 579 Barrow Park Dr, Winder, GA 30680
What's the difference between automatic and semi-automatic?
In general terms, a semi-automatic machine will require the participation of an operator to perform each product cycle. For instance, a semi-automatic filler such as the SKF4000 will require an operator to line-up the bottles under the filling heads and manually start each fill cycle by engaging the start button or depressing the foot switch. Similarly, a cap tightener like the SK600 will require an operator to hand place and start caps prior to the application of torque by the tightener. Semi-automatic equipment is an excellent solution for production lines that have previously been handled on a purely manual basis, but increased volume demands the assistance of some automation. Also, semi-automatic equipment is useful when a facility performs frequent short-production runs or odd-lot runs that would not justify the use of the fully automatic line. Fully Automatic Equipment is beneficial when speeds have reached the point where manual labor needs to be minimized as much as possible in order to keep up with higher production demands. Although most facilities will assign someone to monitor the line, the need for hands on labor for each production cycle is largely eliminated with fully automatic equipment. This reduction in labor can result in dramatic savings that makes the payback period on an equipment purchase surprisingly brief.
What is the best way to transition from semi-automatic to automatic production lines?
As described above, customers will need to make an initial choice between semi-automatic or automatic equipment. However, the selection of semi-automatic equipment does not necessarily mean the equipment will need to be permanently run on a semi-automatic basis. SureKap designs all equipment to allow for easy upgrade from semi-automatic to fully automatic. In some cases, such an upgrade can be done in the field, but it is often recommended that customers take advantage of the skills of a SureKap technician by returning the equipment to SureKap for a brief period to complete the upgrade process.
Once we determine which machine is right for us, what is necessary to complete the order?
The purchase process is actually quite simple. The following items are necessary to complete an order and start the lead time:
  1. Bulk samples (typically consisting of 1,500 of each cap and 12 of each container for a capper order; 24 of each container and a small sample of each product for a filler order)
  2. Completed data sheet (s) and/or turntable orientation guide which will be provided with your quotation
  3. Deposit
  4. Signed acceptance copy of the quotation or a copy of your Purchase Order.
SureKap will always strive to expedite your equipment order as much as possible. However, all of the above specified items are essential to allow for the start of your order. For planning purposes, you should plan for an equipment completion date based on the quoted lead time with the start date determined by the date that all of the above items are received by Surekap.
What should I expect regarding service from SureKap?
SureKap has earned one of the best reputations in the industry for courteous service that quickly provides you the accurate and detailed information you need to insure maximum efficiency for your equipment. Our expert technicians are always standing by to handle all your service related needs including start-up assistance, maintenance, and customized solutions. At our Winder, GA production facility, we maintain an extensive record of each machine produced including precise measurements, pictures, and representative samples. This attention to detail enables our technicians to routinely provide the solution you need based on the free telephone support we offer with each machine. SureKap technicians are also available to provide routine maintenance, upgrades, and other service for the equipment in your plant based on our standard service call rate. Please call 770-867-5793 to see why SureKap service is regarded so highly by customers that expect the best.
How do I order replacement parts if needed?

SureKap maintains a complete inventory of the most common spare parts needed for your equipment. Contact our service department to order parts through this link Quote for Parts, by phone at 770-867-5793 or via e-mail at service@surekap.com.

 

For in-stock items, parts are usually shipped the same day as ordered if the order is placed by 2:00 PM. A SureKap associate will advise the lead time for custom items.